At Megzone, we aim to provide a smooth and trustworthy wholesale experience. Please read our return and refund policy carefully.
1. Reporting Issues
Customers must report any issue (damaged, defective, or incorrect items) within 7 days of receiving the order.
To report, email us at info@megzone.co.uk with your order number, details, and relevant photos.
2. Return Eligibility
We accept returns under these conditions:
- Items must be returned within 7 days of delivery.
- Products must be in original packaging, unused, and in resalable condition.
- Perishable goods, hygiene-related items, and personalised products are not eligible.
- A valid proof of purchase is required.
3. Return Process
- Submit return requests on info@megzone.co.uk
- Include a reason and supporting images.
- Once approved, you’ll receive return instructions.
- Return shipping costs may apply unless the item was damaged or incorrect.
4. Refund Process
- Refunds are processed within 7 business days after receiving and inspecting the item.
- Refunds will be made to the original payment method or via store credit if needed.
5. Non-Refundable Items
- Perishables (e.g., groceries, frozen items)
- Custom or personalised goods
- Items damaged due to misuse or improper handling
6. Damaged or Incorrect Items
- Must be reported within 7 days.
- We may request photos for verification.
- Eligible for replacement or full refund.
7. Fees
- A £2 handling fee applies to all returns.
- Customer-initiated returns will have shipping costs deducted from the refund.
For queries, email us at info@megzone.co.uk
